Terms and Conditions

business company Saunia, s.r.o.

with its registered office at Olivova 2096/4, Nové Město, 110 00 Prague 1, identification number: 27633594, entered in the Commercial Register kept by the Municipal Court in Prague, Section C, Insert 120349 (hereinafter referred to as “Saunia”)

for

1. sale of goods through an online store located at the Internet address www.saunia.cz;

2. concluding contracts for the provision of services in Saunia establishments.

1. INTRODUCTORY PROVISIONS

1.1. These Terms and Conditions (the “Terms and Conditions”) of Saunia govern the mutual rights and obligations of the parties arising in connection with or on the basis of;

a) purchase contracts (hereinafter referred to as the “purchase contract”) concluded between Saunia and a natural person (hereinafter referred to as the “customer”) in accordance with the provisions of Section 1751 (1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the “Civil Code”), through the Saunia online store. The Internet shop is operated by Saunia on a website located at the internet address www.saunia.cz (hereinafter referred to as the “website”), via the website interface (hereinafter referred to as the “shop web interface”);

(b) service contracts (hereinafter referred to as “service contracts”) concluded between Saunia and a customer, in person at any Saunia establishment, for the purpose of using the services of that Saunia establishment. The services provided in each establishment and details of each establishment can be found on the website;

c) issuance of a loyalty account (hereinafter referred to as the “loyalty account”) to the customer, which serves to pay for individual entrances to the Saunia establishments, for the consumption of food and beverages, or to pay for goods offered in the establishments;

d) issuance of a voucher (hereinafter referred to as the “voucher”) to the customer, which serves to pay the entrance fee to the Saunia establishment, to consume food and beverages, or to pay for goods offered at the establishment.

1.2. Part of the business conditions is the operating rules, which the customer is obliged to respect in all Saunia establishments, to which he acquires the right of entry on the basis of concluding a contract for the provision of services or for another reason. The operating rules are available in each Saunia establishment and on the website https://www.saunia.cz/cz/uvod/provozni-rad.

1.3. The Terms and Conditions do not apply to cases where the person who intends to purchase goods from Saunia is a legal entity or a person who acts when ordering goods in the course of his business or in the course of his independent profession.

1.4. Provisions deviating from the business conditions can be agreed in the purchase contract and the contract for the provision of services (collectively also “contracts”). Deviating provisions in contracts take precedence over the provisions of the terms and conditions.

1.5. The relevant provisions of the terms and conditions are an integral part of the concluded contracts. Contracts and business conditions are drawn up in the Czech language. Contracts can only be concluded in the Czech language.

1.6. The wording of the terms and conditions may be amended or supplemented by Saunia. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions. The rights and obligations arising from membership agreements concluded before the entry into force of this version of the Terms and Conditions (including rights and obligations that arise for members under the entry into force of this version of the Terms and Conditions) shall be governed by the terms and conditions as effective at the time of concluding the membership agreement.

1.7. In order to increase the number of visitors to Saunia’s facilities and the demand for the services and goods offered, Saunia occasionally organizes marketing events, the conditions of which are not part of these business conditions due to their one-off or time-limited nature. The specific conditions of these events are published on the website for the entire period of their validity. Saunia hereby reserves the right to cancel these events unilaterally at any time and without giving a reason.

2. USER ACCOUNT

2.1. Based on the customer’s registration made on the website, the customer can access its user interface. From its user interface, the customer can order goods (hereinafter referred to as “user account”). If the web interface of the store allows it, the customer can also order goods without registration directly from the web interface of the store.

2.2. When registering on the website and when ordering goods, the customer is obliged to enter all data correctly and truthfully. The free entry event is valid for new customers or new registrations, older than 15 years. Necessity to show a valid identity card (citizen’s card, driver’s license, passport). The customer is obliged to update the data specified in the user account in case of any change. Data provided by the customer in the user account and when ordering goods are considered correct by Sauni.

2.3. Access to the user account is secured by a username and password. The customer is obliged to maintain the confidentiality of the information necessary to access his user account.

2.4. The customer is not entitled to allow the use of the user account to third parties.

2.5. Saunia may cancel a user account, especially if the customer does not use his user account for more than 12 months, or if the customer violates his obligations under the purchase agreement (including business conditions and operating rules).

2.6. The customer acknowledges that the user account may not be available around the clock, especially with regard to the necessary maintenance of hardware and software equipment Saunia, or. necessary maintenance of third party hardware and software.

​

2.7 Each customer may have only one user account.

​

2.8 Only a person over the age of 15 may create and use a user account.

3. CONCLUSION OF THE PURCHASE AGREEMENT VIA THE WEBSITE

3.1. All presentation of goods placed in the web interface of the store is of an informative nature and Saunia is not obliged to enter into a purchase agreement regarding these goods. The provisions of § 1732 para. 2 of the Civil Code shall not apply.

3.2. The web interface of the store contains information about the goods, including the prices of individual goods and the cost of returning the goods, if the goods cannot, by their nature, be returned by regular mail. The prices of goods are listed including value added tax and all related fees. The prices of the goods remain valid as long as they are displayed in the web interface of the store. This provision does not limit Saunia’s ability to enter into a purchase agreement under individually agreed terms.

3.3. The web interface of the store also contains information on the costs associated with the packaging and delivery of goods. The information on costs associated with the packaging and delivery of goods listed in the web interface of the store is valid only in cases where the goods are delivered within the territory of the Czech Republic.

3.4. To order goods, the customer fills in the order form in the web interface of the store. The order form contains in particular information about:

a) the ordered goods (the ordered goods are “inserted” by the customer into the electronic shopping cart of the store’s web interface),

(b) the method of payment of the purchase price of the goods, details of the required method of delivery of the ordered goods; and

c) information on the costs associated with the delivery of goods (hereinafter collectively referred to as “order”).

3.5. Before sending the order to Sauna, the customer is allowed to check and change the data that the customer has entered in the order, even with regard to the customer’s ability to detect and correct errors made when entering data into the order. The customer sends the order to Saunia by clicking on the “SEND ORDER” button. The information provided in the order is considered correct by Saunia. Immediately upon receipt of the order, Saunia will confirm the receipt to the customer by e-mail to the customer’s e-mail address specified in the user account or in the order (hereinafter referred to as the “customer’s e-mail address”).

3.6. Saunia is always entitled, depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs) to ask the customer for additional confirmation of the order (for example, in writing or by telephone).

3.7. The contractual relationship between Saunia and the customer arises from the delivery of the acceptance of the order (acceptance), which is sent by Saunia to the customer by e-mail to the customer’s e-mail address.

3.8. The customer agrees to the use of means of distance communication when concluding the purchase contract. The costs incurred by the customer when using means of distance communication in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) shall be borne by the customer himself, and these costs do not differ from the basic rate.

4. PRICE OF GOODS AND PAYMENT TERMS WHEN PURCHASING VIA THE WEBSITE

4.1. The customer will pay the price of the goods and any costs associated with the delivery of goods according to the purchase contract to Saunia non-cash through the payment system, immediately after the completion of the order, when it will be redirected to the payment gateway.

4.2. Along with the purchase price, the customer is obliged to pay Saunia the costs associated with the packaging and delivery of goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of goods.

4.3. In the case of non-cash payment, the customer’s obligation to pay the purchase price is fulfilled when the relevant amount is credited to Saunia’s account.

4.4. Any discounts on the price of goods provided by the Sauna to the customer cannot be combined with each other.

4.5. If this is customary in business relations or if so stipulated by generally binding legal regulations, Saunia will issue a tax document – an invoice – to the customer regarding payments made on the basis of the purchase contract. Saunia is a payer of value added tax. Tax document – invoice will be issued by Saunia to the customer after payment of the price of the goods and will be sent in electronic form to the customer’s email address.

4.6. According to the Sales Registration Act, Saunia is obliged to issue a receipt to the customer. At the same time, it is obliged to register the received revenue with the tax administrator online; in the event of a technical failure, within 48 hours at the latest.

5. WITHDRAWAL FROM THE PURCHASE AGREEMENT

5.1. The customer acknowledges that according to the provisions of § 1837 of the Civil Code, it is not possible to withdraw from the purchase contract for the supply of goods that have been modified according to the customer’s wishes or for him, from the purchase contract for the delivery of perishable goods and goods, which has been irretrievably mixed with other goods after delivery, from a purchase contract for the supply of goods in a sealed package which the consumer has removed from the packaging and cannot be returned for hygienic reasons, and from a purchase contract for the supply of an audio or video recording or computer program if he has infringed their original packaging.

5.2. If it is not a case referred to in Article 5.1 of the Terms and Conditions or another case where it is not possible to withdraw from the purchase contract, the customer has the right to withdraw from the purchase contract in accordance with § 1829 paragraph 1 of the Civil Code, within fourteen (14 ) days from the receipt of the goods, and in the event that the subject of the purchase contract is several types of goods or delivery of several parts, this period runs from the date of receipt of the last delivery of goods. Withdrawal from the purchase contract must be sent to Saunia within the period specified in the previous sentence. Withdrawal from the purchase contract can be sent by the customer, among other things, to the address of the Saunia office or to the Saunia e-mail address info@saunia.cz.

5.3. In the event of withdrawal from the purchase contract pursuant to Article 5.2 of the Terms and Conditions, the purchase contract is canceled from the beginning. The goods must be returned by the customer to Saunia within fourteen (14) days of delivery of the withdrawal from the purchase contract to Saunia. If the customer withdraws from the purchase contract, the customer bears the costs associated with returning the goods to Saunia, even if the goods cannot be returned by ordinary mail due to their nature.

5.4. In the event of withdrawal from the purchase contract pursuant to Article 5.2 of the Terms and Conditions, Saunia will return the funds received from the customer within fourteen (14) days of withdrawal from the purchase contract by the customer, in the same manner as Saunia received from the customer. Saunia is also entitled to return the performance provided to the customer when returning the goods by the customer or in another way, if the customer agrees and the customer does not incur additional costs. If the customer withdraws from the purchase contract, Saunia is not obliged to return the received funds to the customer before the customer returns the goods or proves that he sent the goods to Saunia.

5.5. Saunia is entitled to unilaterally set off the right to compensation for damage to the goods against the customer’s right to a refund of the purchase price.

5.6. In cases where the customer has the right to withdraw from the purchase contract in accordance with the provisions of § 1829 paragraph 1 of the Civil Code, Saunia is also entitled to withdraw from the purchase contract at any time, until the customer takes over the goods. In such a case, Saunia will return the purchase price to the customer without undue delay, non-cash to the account specified by the customer.

5.7. If a gift is provided to the customer together with the goods, the gift contract between Saunia and the customer is concluded with the untying condition that if the customer withdraws from the purchase contract, the gift contract for such a gift ceases to be effective and the customer is obliged to return Saunia with the goods. given a gift.

5.8. The Seller reserves the right to withdraw from the concluded purchase contract in the event that the Buyer ordered goods under this purchase contract, the price of which was clearly disproportionate to the value of the goods. The Seller may only withdraw from the purchase price in this way if this obviously unreasonable price indicated on the web environment of the e-shop was caused unknowingly.

6. TRANSPORTATION AND DELIVERY OF GOODS

6.1. If the mode of transport is contracted on the basis of a special request of the customer, the customer bears the risk and any additional costs associated with this mode of transport.

6.2. If Saunia is obliged according to the purchase contract to deliver the goods to the place specified by the customer in the order, the customer is obliged to take over the goods upon delivery.

6.3. In the event that for reasons on the part of the customer it is necessary to deliver the goods repeatedly or in a different way than specified in the order, the customer is obliged to pay the costs associated with repeated delivery of goods, respectively. costs associated with another method of delivery.

6.4. Upon receipt of the goods from the carrier, the customer is obliged to check the integrity of the packaging of the goods and in case of any defects immediately notify the carrier. In the event of finding a violation of the packaging indicating unauthorized entry into the shipment, the customer does not have to take over the shipment from the carrier. This does not affect the customer’s rights from liability for defects in the goods and other customer rights arising from generally binding legal regulations.

6.5. Additional rights and obligations of the parties in the transport of goods may be governed by Saunia’s special delivery conditions, if issued by Saunia.

7. RIGHTS FROM DEFECTIVE PERFORMANCE

7.1. The rights and obligations of the contracting parties regarding the rights arising from defective performance are governed by the relevant generally binding legal regulations (especially the provisions of § 1914 to 1925, § 2099 to 2117 and § 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., On consumer protection, as amended).

7.2. Saunia responds to the customer that the goods are free of defects upon receipt. In particular, Saunia responds to the customer that at the time the customer took over the goods:

(a) the goods have the characteristics agreed upon by the parties and, in the absence of an agreement, have the characteristics described by Saunia or the manufacturer or expected by the customer, having regard to the nature of the goods and the advertising made by them;

(b) the goods are fit for the purpose for which Saunia states their use or for which goods of this kind are normally used,

c) the goods correspond in quality or design to the agreed sample or model, if the quality or design was determined according to the agreed sample or model,

(d) the goods are in the appropriate quantity, measure or weight; and

e) the goods comply with the requirements of legal regulations.

7.3. If the defect becomes apparent within six months of receipt, the goods are deemed to have been defective at the time of receipt.

7.4. Saunia has obligations from defective performance at least to the extent that the obligations from defective performance by the manufacturer persist. The customer is otherwise entitled to exercise the right to a defect that occurs in consumer goods within twenty-four months of receipt. If, in accordance with other legislation, the period for which the goods can be used is indicated on the goods sold, on their packaging, in the instructions attached to the goods or in advertising, the provisions on the quality guarantee shall apply. As a guarantee of quality, Saunia undertakes that the goods will be fit for normal use for a certain period of time or that they will retain their usual properties. If the customer has rightly criticized Saunia for the defect of the goods, the period for exercising the rights from the defective performance or the warranty period does not run for the period during which the customer cannot use the defective goods.

7.5. The provisions set out in Article 7.4 of the Terms and Conditions shall not apply to goods sold at a lower price for a defect for which a lower price was agreed, to wear and tear caused by its normal use, to used goods for a defect corresponding to the degree of use or wear customer or if it follows from the nature of the goods. The right of defective performance does not belong to the customer, if the customer knew before taking over the goods that the goods have a defect, or if the customer himself caused the defect.

7.6. The rights from the liability for defects of the goods apply to Saunia. However, if the certificate issued by Saunia regarding the scope of rights from liability for defects (in the sense of § 2166 of the Civil Code) mentions another person to be repaired who is closer to Saunia or to the customer, the customer shall exercise the right to repair who is designated to perform the repair. Except in cases where another person is designated to carry out the repair according to the previous sentence, Saunia is obliged to accept a complaint in any establishment where the complaint can be accepted with regard to the range of products or services provided, or in the registered office or place of business. Saunia is obliged to issue a written confirmation to the customer about when the customer has exercised the right, what is the content of the complaint and what method of handling the complaint the customer requires; and a confirmation of the date and manner of handling the complaint, including a confirmation of the repair and its duration, or a written justification for rejecting the complaint. This obligation also applies to other persons designated by Saunia to carry out the repair.

7.7. The customer may specifically exercise the rights arising from liability for defects in particular in person at the address of any Saunia establishment listed on the website, by telephone at +420 277 002 770 or by e-mail at info@saunia.cz.

7.8. The customer informs Saunia which right he has chosen when notifying the defect or without undue delay after notifying the defect. The customer cannot change the choice made without the consent of Saunia; this does not apply if the customer has requested the repair of a defect which proves to be irreparable.

7.9. If the goods do not have the properties specified in Article 7.2 of the Terms and Conditions, the customer may also request delivery of new goods without defects, unless this is disproportionate due to the nature of the defect, but if the defect concerns only part of the goods, the customer may only request replacement of the part; if this is not possible, he may withdraw from the contract. However, if it is disproportionate due to the nature of the defect, especially if the defect can be removed without undue delay, the customer has the right to free removal of the defect. The customer has the right to deliver new goods or replace parts even in the case of a remediable defect, if he cannot use the goods properly due to the recurrence of the defect after repair or due to a larger number of defects. In this case, the customer also has the right to withdraw from the contract. If the customer does not withdraw from the contract or if he does not exercise the right to deliver new goods without defects, to replace its parts or to repair the goods, he may request a reasonable discount. The customer is entitled to a reasonable discount even if Saunia is unable to deliver new goods without defects, replace its parts or repair the goods, as well as if Saunia does not remedy the situation within a reasonable time or if arranging remediation would cause the customer considerable difficulties.

7.10. Whoever has the right according to § 1923 of the Civil Code, is also entitled to reimbursement of costs expediently incurred in exercising this right. However, if the right to compensation is not exercised within one month after the expiry of the period within which the defect must be alleged, the court will not grant the right if Saunia objects that the right to compensation has not been exercised in time.

7.11. Other rights and obligations of the parties related to the seller’s liability for defects may be regulated by the Saunia Complaints Procedure.

8. OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES

8.1. The customer acquires ownership of the goods by paying the full purchase price of the goods.

8.2. Saunia is not bound by any codes of conduct in relation to the customer in the sense of the provisions of § 1826 par. 1 let. e) of the Civil Code.

8.3. The handling of consumer complaints is provided by Saunia via the electronic address info@saunia.cz. Saunia will send information on the settlement of the customer’s complaint to the customer’s e-mail address.

8.4. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, IČ: 000 20 869, Internet address: https://adr.coi.cz/cs, is responsible for the out-of-court settlement of consumer disputes arising from the purchase contract. The online dispute resolution platform at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer under a purchase agreement.

8.5. European Consumer Center Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Internet address: http://www.evropskyspotrebitel.cz is a contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution and amending Regulation (EC) No 2006/2004 and Directive 2009/22 / EC (the Online Consumer Dispute Resolution Regulation).

8.6. Saunia is authorized to sell goods on the basis of a trade license. Trade licensing is carried out within the scope of its competence by the relevant trade licensing office. The Office for Personal Data Protection supervises the area of ​​personal data protection. To a limited extent, the Czech Trade Inspection Authority also supervises compliance with Act No. 634/1992 Coll., On Consumer Protection, as amended.

8.7. The customer hereby assumes the risk of a change of circumstances in the sense of § 1765 para. 2 of the Civil Code.

9. PROTECTION OF PERSONAL DATA

9.1. Its obligation to provide information to the customer within the meaning of Article 13 of Regulation 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation) ( hereinafter referred to as the “GDPR Regulation”) related to the processing of customer’s personal data for the purposes of fulfilling the purchase contract, for the purposes of negotiating the purchase contract and for the purposes of fulfilling public law obligations Saunia fulfills Saunia by means of a special document.

10. SENDING COMMERCIAL MESSAGES AND STORING COOKIES

10.1. The customer agrees, in accordance with the provisions of Section 7, Paragraph 2 of Act No. 480/2004 Coll., On Certain Information Society Services and on Amendments to Certain Acts (Act on Certain Information Society Services), as amended, to send commercial communications by the seller to an electronic address or to the customer’s phone number. Saunia fulfills its information obligation towards the customer within the meaning of Article 13 of the GDPR Regulation related to the processing of the customer’s personal data for the purpose of sending commercial communications by means of a special document.

10.2. The customer agrees to the storage of so-called cookies on his computer. In the event that it is possible to make a purchase on the website and fulfill Saunia’s obligations under the purchase agreement without storing so-called cookies on the customer’s computer, the customer may revoke the consent pursuant to the previous sentence at any time.

11. ENTRY TO SAUNIA ESTABLISHMENTS

11.1. The contract for the provision of services is concluded between the customer and Saunia by the purchase and payment of the entrance fee to the Saunia establishment by the customer. By purchasing the entrance fee and using the Saunia services, the customer undertakes to comply with these business conditions and the Saunia operating rules. Admission is paid at the reception at the entrance to the establishment, in one of the following ways.

Methods of paying the entrance fee / part of the entrance fee:

1. Cash

2. Payment card

3. Credit charged on a loyalty account
4. Vouchers

Pluxee (Flexi pass, Focus pass, Relax pass, Gift pass, Bonus pass)
EDENRED (Sports & Culture, Multi, Ticket Compliments Gift, Ticket Benefits)
UNIŠEK (Unišek, Unišek +)

11.2. Entry is limited in time only by the opening hours of the individual establishment and it is not possible to spread it over several days.

11.3. The price of admission to individual establishments is always determined by the current Saunia price list available online at the Saunia World Saunia website. The current price list for a specific establishment is also available at the relevant Saunia establishment. Admission to individual establishments may vary.

11.4. At each entry, they are lent to the customer

a) a chip watch used to lock the safes at the reception, lock the lockers in the locker room and record the consumption at the bar,

b) bed sheet,

c) towel.

11.5. A refundable deposit of CZK 200 for items borrowed in accordance with Article 11.4 of the Terms and Conditions is made together with the entrance fee.

​

11.6. In case of loss of chip watches, all costs will be charged until the watch is reported lost and the customer is obliged to pay them. The customer is obliged to pay a lump sum of 100 Kč as a replacement for the chip watch. 

11.7. According to the Sales Registration Act, Saunia is obliged to issue a receipt to the customer. At the same time, it is obliged to register the received revenue with the tax administrator online; in the event of a technical failure, within 48 hours at the latest.

 

12. ESTABLISHMENT OF TRUST ACCOUNT

12.1. The loyalty account is handled in person at any Saunia branch. Saunia establishes a loyalty account at the customer’s request. A customer with a loyalty account gets a discount of CZK 50 on the entrance fee. The discount cannot be combined with other discounts on entrance fees (e.g. MultiSport, ActivePass, special promotional offers).

12.2. The loyalty account can be topped up in cash or by non-cash payment at any branch, or by online non-cash payment. The loyalty account can also be recharged by transferring the unused value of the voucher (see Article 13.9 of the terms and conditions). Credit on the loyalty account does not bear interest.

12.3. The loyalty account can be used to pay for entrance fees, consumption of food and drinks, or goods sold at the branch. However, the discount according to Article 12.1 of the terms and conditions applies only to the purchase of an entrance fee to the Saunia establishment.

12.4. The loyalty account is non-transferable.

12.5. If the customer has credit in his loyalty account at least equal to the entrance fee after paying the entrance fee, he does not need to make a deposit. In such a case, the customer acknowledges that the amount in the value of the entrance fee on the submitted loyalty account will serve as a deposit.

12.6. Credit topped up on a loyalty account is active for 12 months. After the expiry of the period, it is possible to activate the credit with a new top-up, or it is possible to request the activation of the credit when entering any branch.

12.7. Upon request, Saunia will provide the customer with information on the current balance on the loyalty account.

 

13. ISSUE OF THE VOUCHER

13.1. The customer can purchase a voucher at any Saunia store or via the store’s web interface. The voucher is issued by Saunia.

13.2. The price of the voucher corresponds to the value of the voucher. The minimum value of the voucher is CZK 200, the maximum value of the voucher is not limited. The value of the voucher does not bear interest.

13.3. A properly issued voucher contains a unique barcode and / or other identification code and other security features. A voucher whose authenticity has not (or could not be) properly verified by the staff of the Saunia establishment using its security features due to its damage or for any other reason (eg forgery) will be considered invalid and will not be accepted.

13.4. Payment of the price for a voucher purchased at the establishment can be made in cash or by non-cash payment (payment card). Payment for the voucher purchased via the store’s web interface can only be made online by cashless payment.

13.5. The voucher purchased at the store will be handed over to the customer immediately after payment of the voucher price. The voucher purchased via the web interface of the store will be delivered to the customer immediately after payment of the voucher in electronic form or in the manner specified in Article 6 of the terms and conditions.

13.6. The voucher can be used in any Saunia store only once (its use cannot be divided into several visits), to pay the entrance fee, consumption of food and beverages, or to pay for goods offered in the Saunia store.

13.7. The voucher can be redeemed by one or more customers.

13.8. The voucher is transferable; its use does not require the presentation of an identity card. In the event of loss of the voucher, Saunia does not provide the customer who purchased the voucher or any other authorized holder of the voucher with any financial compensation or refund of the price paid for the voucher.

13.9. The voucher is valid for 12 months from issue. After the expiry of the voucher, the rights associated with it expire and the voucher cannot be redeemed. The validity of the voucher may be extended in exceptional cases. The decision to extend the validity is entirely at the discretion of Saunia.

13.10. The paid price for the voucher cannot be claimed back compared to the returned voucher, not even in a proportional amount corresponding to the unused value of the voucher. The hitherto unused value of the voucher can be transferred to a loyalty account in the form of a credit in accordance with Article 12.2 of the Terms and Conditions.

13.11. Article 13.9 of the Terms and Conditions does not affect the customer’s right to withdraw from the contract in accordance with Article 5 of the Terms and Conditions. However, the right to withdraw from the contract cannot be exercised after the customer has already used the voucher at the Saunia establishment.

13.12. Upon entry on the basis of a voucher, the deposit is not paid in accordance with Article 11.5 of the Terms and Conditions.

14. FINAL PROVISIONS

14.1. If the relationship established by the contracts contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. The choice of law under the previous sentence does not deprive the consumer of the protection afforded to him by the provisions of the law which cannot be derogated from by contract and which would otherwise apply under Article 6 (1) of Regulation (EC) No 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I)

14.2. It can be delivered to the customer’s e-mail address, if Saunia has it available.

14.3. If any provision of the Terms and Conditions is or becomes invalid or ineffective, the invalid provision will be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.

14.4. Purchase contracts, including business conditions, are archived by Saunia in electronic form and are not accessible.

14.5. Contact details of Saunia: delivery address Saunia, sro, with its registered office at Olivova 2096/4, Nové Město, 110 00 Prague 1, e-mail address info@saunia.cz, telephone contacts for individual Saunia outlets are listed on the website www.saunia. cz.

Done at Prague, 19.12. 2023